Terms, Conditions, and Cancellation Policy
Terms and Conditions:
Discounts not valid with any other offer. Non-transferrable. Not redeemable for cash. All other rules and regulations apply. For parties of 6 or more, 18% gratuity will be added.
Cancellation Policy for Private Tour (up to 9 people):
Every Private Tour registration includes a $100 non-refundable registration fee to hold the reservation. For cancellation between 1 month and 2 weeks from the trip date, 50% of the remaining total trip price is charged. For cancellation within 2 weeks from the trip date, 100% of the remaining total trip price is charged. All cancellation requests must be submitted by email to climb@apexmountainschool.com. Please call to ensure receipt – receipt is necessary for valid cancellation.
Cancellation Policy for 4Eagle Group Tour:
Every 4Eagle Group Tour registration includes a $100 non-refundable registration fee to hold the reservation. For cancellation between 2 weeks and 1 week from the trip date, 50% of the remaining total trip price is charged. For cancellation within 1 week from the trip date, 100% of the remaining total trip price is charged. All cancellation requests must be submitted by email to climb@apexmountainschool.com. Please call to ensure receipt – receipt is necessary for valid cancellation.
Cancellation Policy on Courses:
Course fees are charged in full, following your course registration. Every Course registration is inclusive of a $100 non-refundable registration fee to hold the reservation. For cancellation between 1 month and 2 months prior to the course, 50% of the remaining total course price is charged. For cancellation within 1 month from the course date, 100% of the remaining total trip price is charged. All cancellation requests must be submitted by email to climb@apexmountainschool.com. Please call to ensure receipt – receipt is necessary for valid cancellation.
Cancellation Policy for Corporate/Group Event (includes private tours for 10 or more people):
Every Corporate/Group Event registration includes a non-refundable registration fee equal to 50% of the total event price to hold the reservation. For cancellation within 2 months prior to the trip, 100% of the remaining total event price is charged. All cancellation requests must be submitted by email to climb@apexmountainschool.com. Please call to ensure receipt – receipt is necessary for valid cancellation.
Additional note on Weather:
Please note, weather is part of the mountain environment and we may experience conditions that you do not consider ideal. If your guide determines that weather is permissible and you instead wish to discontinue the tour/trip/event, we will end the trip at your request with no refund. If weather is encountered that is not deemed permissible by your guide, we reserve the right to implement a backup plan, which may include, but may not be limited to, change of tour/trip/event location, which may include activities held at an indoor facility.
Minor Policy:
Apex may, at its sole discretion, allow minors to attend courses and/or privately guided trips without a parent present. In either case, Apex reserves the right to discontinue minor’s participation at any time if determined that minor is acting in an unsafe, inappropriate or otherwise disruptive manner, without refund.
